Privacy Policy

1. Introduction

DFPI (UK) Services Limited ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or consultation requests
• Engage our legal services
• Subscribe to our newsletters or communications
• Interact with our website or OMNI platform

This information may include:

• Name and contact details (email, phone number, address)
• Professional information
• Details about your legal matter
• Financial information (for billing purposes)
• Communications with our firm

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Legal Services: To provide, maintain, and improve our legal services to you
• Communication: To respond to your inquiries and communicate with you about your case
• OMNI Platform: To enhance our proprietary OMNI technology powered by MANOTAN for better service delivery
• Business Operations: For billing, administration, and internal record keeping
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Website Improvement: To analyze usage patterns and improve our website functionality
• Marketing: To send you updates about our services (with your consent)

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill our obligations when you engage our services
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations
• Consent: Where you have given explicit consent for marketing communications

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Technology services (including MANOTAN technology partners)
• Professional advisors and consultants

5.2 Legal Requirements

We may disclose your information when required by law, court order, or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our clients and staff

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on data protection
• Secure client portal access via OMNI platform

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our legal services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Meet professional indemnity insurance requirements

Typically, we retain client files for a minimum of 6 years after the conclusion of a matter, though this may be longer depending on the nature of the legal work.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at legal@dfpi.co.uk

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF